How the tour works?
The Nai Nami Tour is a 3-hours storytelling experience – guided by former street children – with a personal guide for every attendee, including lunch and soft drinks for Ksh. 3,500 per person only. After meeting at Hilton Hotel, your guides will take you to their former home: the bustling streets of Downtown. This is the side of the city centre where the real local life is taking place and you wouldn’t go by yourself. Railway Station, Kariakor market, OTC, River Side, just to mention a few sites. There, your guides will share their life stories and show you how they survived in those streets you are going to see. You will have the opportunity to visit a hidden market where the locals hustle and you will also have lunch at a Kibanda to exchange and ask all your questions about street life.
Do you offer slum tours?
No, due to ethical reasons, we don’t offer slum tours. Compared to Downtown, which is a public place, a slum is a livelihood. Most slum dwellers feel intimidated by outsiders coming to watch how they live in poverty.
What languages are the tours offered in?
All our tours are offered in English.
What if it rains?
Carry an umbrella. Most of our walks are unaffected by light drizzles. We may have to cancel the tour in case of extreme weather conditions or severe water logging on the roads. In such cases, we will make our best efforts to reach you on the local contact details you provide us with. You can read our cancellation policy here.
Do you provide lunch?
We will provide you with water/soda during the tour and you will also get to have authentic Kenyan lunch in a local restaurant in downtown with our guides.
Is there a Hotel pick-up?
No, unfortunately we cannot offer hotel pick-ups.
How can I get to the meeting point and how can I get back home?
The best way to move around in Nairobi is by Uber or taxi. Our meeting point – Bata Shop at Hilton Hotel – is well known and easy to find on the map. After the tour, the guides will assist you with finding an Uber or taxi.
How long is the tour?
Typical duration of the tour is 3 hours. However, we have seen that our guests like to know our guides better and it can run upto 3.5hrs. Trust us time flies! Most of our trails are easy walks, and none of them are impossibly long. But if you have a walking disability, please do check with us on the appropriateness of a trail for your condition.
When do the tours run?
Nai Nami Tours run year-round, in all weather, and also on public holidays. We run 2 tours every day, morning 10 AM and afternoon at 1.30 PM.
Which places will we go to?
Our tours are not designed to be sightseeing tours. It’s a storytelling experience where our guides will show you the places you will never venture alone. We will take you through the bustling streets of Downtown in the city centre, which used to be the home of your guides. It is a vibrant place where local people do business, shop at hidden markets, eat at Kibandas and enjoy the authentic Nairobi life. Each street has its own stories and secrets, which we will share with you.
How much does the tour cost?
The tour is Ksh. 3,500 per person, which includes a personal guide for everyone, local lunch and soft drinks.
Is the tour safe?
The places we visit are very safe. We have not had a single complaint about safety in any of our tours till date. Of course, there are the common risks of walking in any city, like traffic or tripping. We make sure that the guests feel safe and the guides do that amazingly well. Just check out some of the testimonials from our guests.
How to book a Nai Nami Tour
To book a Nai Nami Tour, just go to “Book your Walk” on our website and fill in the form at least 24 hours in advance. Then we will get back to you to organise your tour and to share with you all the details (meeting point, preparation, payment etc.).
Can I reschedule or cancel my Tour?
Yes you can. Please read our cancellation policy.
Can children attend the tours?
Our regular city trails can be enjoyed by anyone over 14 years of age. Younger children may not find the content on the tour very relevant or interesting. Toddlers may find the noise and crowds on some walks unsettling.
Is there a maximum or minimum number of people allowed on a tour?
Theoretically, there is no maximum number of people allowed on the tours, as we will always try to ensure that we have as many guides as necessary to accommodate all guests. However, on busy days, we may limit the number of places we offer to ensure that the group sizes remain manageable and enjoyable. Groups of 10 or more are required to book at least 48 hours in advance to assist with planning.
What information do we need from you?
We need the full names of all the attendees, your email address to send you the confirmation with all the details, as well as your Whatsapp number to put you in touch with your guides.
Do I have to book in advance?
Yes. It is necessary to book the tour at least 24 hours in advance. During peak seasons June to September, we would encourage you to book at least 4 weeks in advance. In any case please get in touch with us and we will do our best to find you a slot.
How do I pay for the tour?
If you are booking the tour directly through us, you can either pay by Mpesa or by cash during the tour.
How to prepare for a Nai Nami Tour
Please carry a copy of your passport (main page and the page showing the visa stamp) or your original passport. Do not bring a camera, since taking pictures in town is not allowed (but your phone is fine) and wear good shoes (no sandals or high heels) since it is a walking tour.
What else should I bring on the tour?
If you want to buy clothes, souvenirs or African art at the market, make sure you carry enough money. Bring your smile and an open heart.
Why do I have to carry a copy of my passport?
Everywhere in Kenya, you have to consider random identity checks by the police. To avoid getting into troubles with the police, you should always be able to show your documents, not only on our tour.
Why is it not allowed to bring a camera?
According to Kenyan law, taking pictures in the streets of downtown in punishable offense. So please donot carry big cameras and DSLRs. Please ask the guides if you can take pictures with your phone camera before you do it.
Can I wear high heels?
We recommend that you wear covered shoes as some areas can be dirty, especially during the monsoon months from June to mid September. It’s a walking tour and the place can get little crowded.
What kind of dressing is appropriate?
The weather in Nairobi can be unpredictable. Some rain protection, good shoes and maybe a sweater can help, in case the weather will change.
Where does the tour start and end?
The tour starts and ends in front of Bata Shop at Hilton Hotel, which is in City Hall-Way just opposite Kencom Bus Stage. If you would like to go somewhere specific after the tour, our guides can help you get there.